Refund policy
LOVELO will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
NOTE: The original shipping fee is non-refundable.
We work with different suppliers therefore, some items have different return policies. The best way to know is to submit a return request and wait for approval or denial with instructions.
If returning items from out Trendsi warehouse:
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- A 20% restocking fee may be applied.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility (or we provide a label depending on the product) unless it was a shipping error or a damaged item.
- Please allow Lovelo 5 - 7 business days from the day we receive the returned package to process.
- LOVELO will email you after return has been processed to confirm what has been done.
| Final sale and non-returnable categories |
|
*Subject to Change. LOVELO may at any time in its sole discretion change the rules set forth above.